Frequently Asked Questions

Is there an update of the Money detector for the new bills of 5 and 10 euro?

Yes there is! Please check this dedicated page.

How do I print different labels on 1 sheet with your software?

After installation of the program, you will be able to choose a label template from a list. Once you have choosen a template you can start making the labels. On the bottom right of the window there's a button "new". With this you can make as many labels as you want. If you are done, you can print them all at once on 1 page. The printing wizard will guide you trough

Is your "free label software" compatible on Macintosh ?

No, the software is made for windows only. You will need to Google for the corresponding Avery template with the help of our compatible list.

I'm looking for a label template, but it's not listed in the software.

Until we have update our software, you will need to look for a compatible template using our template guide on our website

Do you have templates for indexes and dividers?

Yes we do! Please have a look on our templates page for indexes and dividers.

I need a safety data sheet (MSDS) of a Q-CONNECT product. What should I do?

Please go to the safety data sheets page of our website. If you have the KF number, please type this number in the search area and click the search button. Make sure that there are no spaces before, in the middle or after the KF-number. A KF-number always starts with the letters "KF" and is followed by 5 numbers.

If you don't have the KF number, you can type in a short description of your product. For example: if you need a MSDS for the "Q-CONNECT whiteboard ink remover", you can type in "Whiteboard" and click the search button. You will then get a list of all products that deal with the word "whiteboard" (cleaner, wipes, foam, etc.,...). You will then find the sheet for the "Q-CONNECT whiteboard ink remover".

If none of this has helped you to find the safety data sheet, we probably don't have it online. Please send us an email with a request for the MSDS, mentioning the KF number and/or description of the product.

I am an end-user and I want to buy Q-CONNECT products, what should I do?

Please visit the "Where-to-buy" section of our website to find a distributor in your country.

I am a reseller and I want to buy Q-CONNECT products, what should I do?

If you are a reseller based in the UK, you can open a trading account with us by calling 0844 980 8000.

If you are a reseller based in Ireland, you can open a trading account with us by calling 1 2572400.

If you are not based in the UK, please let us know where you are located using the contact form on our website.

what to do with empty Q-CONNECT remanufactured toner cartridges

UK Please call 01635876900 and ask for the Q-CONNECT recycling program
Ireland Please call +441635876900 and ask for the Q-CONNECT recycling program
Denmark Please ask your vendor for a collection box, that contains instructions what to do when the box is full
Sweden please order via the webshop a pre-addressed collection box, that contains instructions what to do when the box is full
Norway please order via the webshop a pre-addressed collection box, that contains instructions what to do when the box is full
Finland ask your vendor for a collection box, that contains instructions what to do when the box is full
Spain Please return to your point of sales
Portugal Please return to your point of sales
Greece Please return to a Plaisio store
France Please return to your point of sales
Switzerland Please return to your point of sales
Italy Please contact your sales-contact. He/She will further instruct you